Customer Service Clerk (m/f/d)

Job description

"Service is your strength - inspire our customers with your professionalism and commitment!"

Do you have a feel for the needs of customers and keep a cool head even in turbulent moments? As a Customer Service Clerk (m/f/d) for our client in Heidelberg , you are the interface between the customer and the company. With your organizational talent and service orientation, you will ensure smooth processes and a high level of customer satisfaction.

This is what your new employer offers:

• Secure job in a successful and growth-oriented company.
• Attractive remuneration with additional benefits such as flexible working hours and special benefits.
• Comprehensive familiarization with your tasks and ongoing training opportunities.
• A modern office in Heidelberg with good connections and a pleasant working atmosphere.
• Prospects for your professional development in our company.

Your tasks:

• Customer service: You will provide our customers with advice and support by telephone and in writing and take care of their concerns.
• Order processing: From receipt to processing - you coordinate and monitor customer orders, delivery dates and complaints.
• Data management: You maintain customer and order data in our systems and ensure complete documentation.
• Interface function: You will work closely with the sales, logistics and technology departments to find solutions and optimize processes.
• Process improvement: You contribute your ideas to continuously improve our customer service.

Your profile:

• Completed commercial training and ideally professional experience in customer service or administration.
• You are service-oriented, solution-oriented and impress with your clear and friendly manner of expression.
• You work in a structured and reliable manner and maintain an overview even when dealing with complex requests.
• You are familiar with MS Office, and working with ERP systems or CRM tools is no problem for you.
• You value cooperation with colleagues and contribute to a good working atmosphere with your positive manner.