Employee Customer Service (m/f/d)

Job description

On behalf of a well-known client, we are looking for an employee (m/f/d) in the Customer Service department for the Mainz office - all as part of a direct placement! Understanding, empathy and a solution-oriented way of working are among your strengths? Then you've come to the right place and we look forward to receiving your application!

We offer you:

This is what you can expect from our customer:

• Flexible working hours
• Events
• Health management
• Mobile working
• Further training
• Employee conditions

This is what you can expect from ACTIEF:

• Professional advice and individual selection of suitable positions
• Attractive employee offers - corporate benefits
• Access to companies that do not tender publicly
• Perfect preparation of your application documents
• Free job application coaching
• Free job advice

Your area of responsibility:

• You process incoming customer inquiries
  via telephone and e-mail and support customers as a fast and competent contact person
• You provide our customers with comprehensive advice on insurance products and services
• You manage customer information and ensure that customer data is always up to date
• You will work closely with the office team and ensure smooth communication to ensure seamless and customer-oriented support
• You contribute your own suggestions for modernizing and optimizing processes and help us to keep improving

What you bring with you:

• You have successfully completed commercial training or a comparable qualification
• You are a career changer and take the opportunity to undergo training with us
• You are enthusiastic about dealing with people and have a talent for communication
• You are characterized by a high level of service and customer orientation
• You are a team player and motivated to help shape new topics and take on responsibility
• You have a fluent command of written and spoken German, further language skills are an advantage