Job description
On behalf of a well-known client from Münster, we are looking for you as a 1st level support employee (m/f/d) for direct placement.
This is what your new employer offers:
- Flexible working hours
- Mobile working
- Duz culture
- JobRad & car leasing
- E-charging station for cars and bicycles
- Company pension scheme
- Capital-forming benefits
This is what you can expect from ACTIEF:
- Professional advice and individual selection of suitable positions
- Access to companies that do not tender publicly
- Perfect preparation of your application documents
- Free job application coaching
- Free job advice
Your tasks:
- Telephone and written support for our customers, independent initial analysis of customer inquiries and informing customers about progress
- Analyzing and solving technical issues relating to our POS software and our online services
- Simulation of customer installations for analysis purposes
- Documentation of activities in the ticket system
- Collaboration with our product development and product management teams in the development of solutions
Your profile:
- Technical understanding and enjoy solving technical challenges
- Pleasure in dealing with customers and high service orientation
- Systematic and structured way of working
- Able to learn and used to working independently and on your own responsibility
- Experience in customer service an advantage
- Good knowledge of German; knowledge of English an advantage
Münster, Westphalia, 48155
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