Job description
On behalf of a well-known client, we are looking for you as a dedicated call center agent (m/f/d) to strengthen the team in Wiesbaden.
We offer you:
This is what you can expect from our customer:
- In addition to a good basic salary, the opportunity to achieve an individual, attractive bonus amount
- 38.5 hours per week
- 28 days annual leave
- Hybrid working model, after successful 2-week introductory training in Wiesbaden
- Company pension scheme
- Free employee parking spaces
- "All-you-can drink" coffee, tea and water as well as fresh fruit
- Fitness allowance or JobRad
- Babbel language course
- Duz culture
- Corporate Benefits
- "FreePlan" (one household appliance of your choice can be insured free of charge)
- ...and much more.
This is what you can expect from ACTIEF:
- Professional advice and individual selection of suitable positions
- Attractive employee offers - corporate benefits
- Access to companies that do not tender publicly
- Perfect preparation of your application documents
- Free job application coaching
- Free job advice
Your area of responsibility:
- Handling incoming calls and assisting customers with their concerns
- Documentation of customer inquiries and their solutions
- Active communication with the various departments to solve problems
- Conducting customer satisfaction surveys and collecting feedback
- Preparation of regular reports on the performance of the call center
What you bring with you:
- Completed training or comparable qualification in the service or sales sector
- Experience in call center or customer service is desirable, but not mandatory
- Excellent communication skills in German; further language skills are an advantage
- Ability to work in a team and independently
- High motivation, flexibility and willingness to undergo continuous further training
Wiesbaden, 65203
WhatsApp application 